Privacy Policy

Last Updated: March 2025

Thank you for choosing to be part of our community at Explorer Software (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@explorer-software.com.

When you visit our website, https://www.explorer-software.com/, and use our services, you trust us with your personal information. We take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data. If you do not agree with any terms in this policy, please discontinue the use of our site and services.

This Privacy Policy applies to all personal information collected through our website and any related services, sales, marketing, or events (collectively, the “Services”).

Please read this Privacy Policy carefully to make informed decisions about sharing your personal information with us.

TABLE OF CONTENTS
  1. What Information Do We Collect?
  2. How Do We Use Your Information?
  3. Will Your Information Be Shared With Anyone?
  4. Do We Use Cookies and Other Tracking Technologies?
  5. How Long Do We Keep Your Information?
  6. How Do We Keep Your Information Safe?
  7. Do We Collect Information from Minors?
  8. What Are Your Privacy Rights?
  9. Controls for Do-Not-Track Features
  10. Do California Residents Have Specific Privacy Rights?
  11. Do We Make Updates to This Policy?
  12. How Can You Contact Us About This Policy?
1. WHAT INFORMATION DO WE COLLECT?

Information Automatically Collected
We collect certain information automatically when you visit, use, or navigate the Services. This includes:

  • Device and usage data, such as IP address, browser type, operating system, and device characteristics.
  • Site interaction data, including the referring URL, time spent on pages, and navigation patterns.
  • Technical data, such as log files, error reports, and analytics.

Like many businesses, we use cookies and tracking technologies to collect certain information (see Do We Use Cookies and Other Tracking Technologies? below).

2. HOW DO WE USE YOUR INFORMATION?

We process your personal data based on legitimate business interests, the fulfillment of our contractual obligations to you, compliance with legal obligations, and/or your consent. We use your data to:

  • Provide, operate, and maintain our website and services.
  • Respond to inquiries and offer customer support.
  • Send marketing and promotional materials (only if you have opted in).
  • Analyze website traffic and usage for improvement purposes.
  • Comply with legal obligations, such as fraud prevention or regulatory requirements.

You may opt out of marketing communications at any time by following the unsubscribe link in our emails.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We do not sell, rent, or trade your personal information. However, we may share it with:

  • Service providers (e.g., hosting providers, email delivery services) to facilitate business operations.
  • Legal authorities when required by law, such as in response to a court order.
  • Business partners in the event of a merger, sale, or acquisition.

We require third-party partners to protect your personal data and comply with privacy laws.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We use cookies, web beacons, and tracking technologies to improve user experience and site performance. You can manage your cookie preferences in your browser settings.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymize it.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement technical and organizational security measures to protect your personal information. However, no online platform can be 100% secure. Use caution when sharing sensitive data.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to individuals under 18. If you believe we have collected data from a minor, please contact us at info@explorer-software.com, and we will take prompt action to delete it.

8. WHAT ARE YOUR PRIVACY RIGHTS?

You may:

  • Request access to your personal data.
  • Request correction of incorrect or incomplete data.
  • Request deletion of your personal information (where legally permitted).

For any requests, contact info@explorer-software.com. We will respond within 30 days.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to Do Not Track (DNT) signals due to the lack of an industry-wide standard.

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes. Under California’s "Shine the Light" law, residents may request information on personal data shared for marketing purposes. Requests can be made in writing to info@explorer-software.com.

11. DO WE MAKE UPDATES TO THIS POLICY?

Yes. We update this Privacy Policy as needed to remain compliant with privacy laws. The latest version is always available on our website.

12. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

For privacy-related concerns, contact:

Explorer Software
220-145 Chadwick Court
North Vancouver, BC, V7M 3K1, Canada
Email: info@explorer-software.com

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