[ CAREERS ]
Working at Explorer Software
Hi! So happy you’re here! We’re Explorer Software – leaders in construction and service management software, helping contractors streamline their operations for greater efficiency and success. On this page, you’ll learn more about what it’s like to work with us, and why Explorer is a great place to build your career.
How We Work
At Explorer Software, we provide cutting-edge software solutions through our Eclipse ERP and Evolution service management platforms. These tools empower contractors in both the construction and trade/field service sectors to manage their businesses more efficiently, streamline operations, and drive greater profitability.
Our software serves a wide range of industries, including heavy civil, highway, specialty, and general contractors. With a focus on real-time data and innovative tools, we help contractors stay ahead in today’s competitive market.
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How It’s Going
Explorer Software has been around for decades, but we’ve embraced modern ways of working. Operating as a fully remote team across North America, we’ve expanded our reach, allowing us to hire the best and brightest talent, no matter where they’re located.
Our team includes employees from Canada, the U.S., Costa Rica, and México, all working seamlessly together through state-of-the-art collaboration tools. We prioritize long-term success for both our customers and employees, and our continued growth reflects that commitment.
Benefits
We aim to offer benefits that truly support our employees and enhance their lives. Here’s what you can expect at Explorer Software:
RRSP Matching
We help you plan for your future with our RRSP matching program.
Full Health Coverage
Enjoy excellent health, dental, and insurance coverage.
Education Stipend
Boost learning with courses, certifications, and development.
Flexible Benefits
Use benefits for fitness, office gear, or health perks.
High Speed Internet
We cover high-speed internet costs to make it easy for you to stay connected.
Latest Equipment
Get laptops, headsets, and more to excel in your job.
Work From Home
Experience the freedom of remote work for a better work-life balance.
Collaborative Culture
Join a helpful team using cutting-edge virtual tools.
Open Positions
Onboarding Specialist
Position Overview
Explorer Software Inc. is seeking an Onboarding Specialist to guide customers through successful ERP implementations and onboarding experiences. This position is responsible for delivering application training, coordinating go-lives, and advising customers on best-practice use of Explorer’s software solutions with a focus on Explorer’s Evolution software (www.explorer-software.com/fsm). You’ll play a key role in turning complex implementations into seamless transitions for service businesses across North America.
This is a full-time, remote position suited for a highly motivated and adaptable professional with deep accounting knowledge and a strong customer education mindset. Frequent travel may be required.
Key Responsibilities
Training & Implementation Support
- Train new and existing customers in Explorer’s Evolution software functionality and workflows.
- Provide consulting services and needsanalysis throughout the implementation lifecycle — from planning and data conversion to go-live and post-implementation support.
- Troubleshoot and research customer issues related to product use and configuration.
Customer Success & Enablement
- Deliver engaging training sessions, both virtual and in-person, including presentations at Explorer’s annual user conference.
- Recommend tailored best-practice software usage based on industry knowledge and client goals.
- Collaborate with the technical support group to provide subject matter expertise when needed.
- Assess skills gaps for existing customers and design training to improve adoption and outcomes.
Preferred Qualifications
- Experience: Minimum 2 years of accounting and business experience (required); accounting or finance degree preferred. Previous experience with field service management software considered an asset.
- Industry Knowledge: Familiarity with industry workflows; experience with Canadian payroll or U.S. payroll. Previous experience with field service management software considered an asset.
- Technical Acumen: Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Teams).
- Communication Skills: Excellent verbal and written communication; professional in appearance and presentation.
- Work Ethic: Self-motivated, well-organized, able to work independently and meet deadlines under pressure.
- Travel: Must be willing to travel 25–50% of the time; valid passport may be required.
What We Offer
- Remote Work – Always*
- Work-from-home with no commute, no fossil fuels and no greenhouse gas emissions. Have more time for your family with a better work-life balance. We’ve been fully remote for over a decade and support team members across Canada, the U.S., Costa Rica, and Mexico. *This role may require regular customer-related travel.
- Competitive Compensation
- Full-time, permanent position
- 💰$60,000 - $78,000/year, based on experience
- Excellent Benefits
- ✔️ Dental and vision care
- ✔️ Disability and life insurance
- ✔️ Extended health care and wellness program
- ✔️ Paid time off (vacation + sick days)
- ✔️ RRSP matching
- Tech & Tools Provided
- 💻 Company laptop, headset, and hardware
- 🚀 High-speed internet paid for by us
- 📞 VOIP communication system
- Inclusive & Flexible Work Culture
- Be part of a supportive, diverse team of the best and brightest programming, training, and technical support professionals who serve customers across North America and Internationally.
To Apply
If you are interested in applying for this position, please use our online application process using the link below.
Meet Our Leadership Team
At Explorer Software, our team is committed to empowering contractors with innovative solutions that streamline construction and field service.
