Careers

Career Opportunities

The Explorer Software Group is a leading provider of enterprise software solutions for the construction industry, offering a broad range of solutions for small, mid-sized and large enterprises worldwide.  Explorer’s construction-specific solutions offer rich functionality, a full application suite and best-in-class customization capabilities.

You are flexible, very customer service oriented, self-motivated and thrive in a fast-paced team environment.  It is critical that you have a minimum of 2 years accounting and business experience.  Please do not apply if you do not meet this requirement.

Position Description

The primary role of the Customer Service Agent is to:

• -Represent Explorer in facilitating timely resolution of a variety of customer service requests
  (i.e.  product issues, ‘How To’ questions, training, or custom programming).
• -Expedite or lead defect related recovery efforts
• -Provide response to questions and clarification about the customary use of Explorer Product Offerings – Eclipse and Contract Manager
• -Take the lead to address and resolve other Customer requests for service

Duties and Responsibilities

Primary

• -Respond to customer Work Order assignments.
• -Perform discovery activities for reported product errors or unexpected results.
• -Document discovery findings and resolve or dispatch accordingly.
• -Work with technicians (programmers) to resolve product defects.
• -Recommend technical improvements and identify to new operating practices.
• -Perform recovery activities needed to restore/maintain data integrity.
  • -Data Integrity Assessments – Evaluate compromised systems and determine the appropriate recovery action/s.
  • -Recovery activities.
    • -Define balancing journal entries, to include: complex sub-ledger and/or single-sided correcting journal entries.
    • -Database revisions subject to standard recovery protocols.
    • -Secure technical assistance when necessary.
  • -Answer product related questions.
  • -Communicate findings and status internally and to the customer.
  • -Perform Account Management for assigned accounts as required.
    • -Responsibilities include issue management (tracking, prioritization and escalation) and communication.
  • -Receive requests for services:
    • -Create Service Tickets
      • -Conduct initial discovery activities
      • -Categorize and record status
    • -Resolve and close Work Orders
  • -Develop and Maintain Product Knowledge – Stay abreast of new features and continue to learn additional modules.
  • -Identify and recommend new operating practices.

Secondary

• -Assorted activities as assigned to include but not limited to: Training, Quality Assurance, and Product Research.

Skills/Knowledge

Required:

• -Good understanding and experience with basic accounting and financial reporting
  • -General Accounting Principles
  • -Balance Sheet and Operating Statement Principals
  • -General Ledger and Sub-Ledger Associations
• -Good understanding and experience with core business processes
  • -Accounts Payable
  • -Accounts Receivable
  • -General Ledger/Subledger Administration (reconciliation)
• -Medium to advanced skills and experience with Excel and Word
• -Strong discovery/Analytical skills
• -Strong Communications skills with:
  • -Customers
  • -Peers/Technicians

Preferred:

• -Recent experience with Eclipse or Contract Manager
  • -Job cost
  • -Equipment cost
  • -Payroll/Human Resources
  • -Commitment control (Purchasing/Subcontracts)
  • -Materials (Scaled operations (pits/plants)), and inventory
• -Good understanding of Cost Accounting conventions and techniques
• -ZENDESK Helpdesk
• -Experience with SQL and SQL Management Studio
• -8am – 5pm Eastern
  • -Ability to periodically work flexible hours as needed (i.e. customer crisis resolution/scheduled after-hours assignments)

Location:

Explorer Software Group is primarily a virtual company. Our unique virtual office model has many benefits, both for our employees and for the environment:

• Employees are supplied with the most current tools to ensure they can perform effectively.
• Explorer provides laptops, headphones, and other hardware required for the position.
• Explorer provides access to a VOIP communication system.
• Explorer pays for high-speed internet access.
• Time is not spent in commuting to the office, giving employees more time to spend at home.
• Explorer’s virtual office promotes a cleaner environmental footprint by reducing car emissions and gas consumption.

Compensation:

This is a full-time salaried position and qualifies for Explorer’s standard benefit plan. Starting salary is dependent on the candidate’s qualifications and experience.

To Apply:

Please e-mail cover letter and resume in Microsoft Word, with position title in subject line to:  opportunities@explorer-software.com

Career Opportunities

The Explorer Software Group is a leading provider of enterprise software solutions for the construction industry, offering a broad range of solutions for small, mid-sized and large enterprises worldwide.  Explorer’s construction-specific solutions offer rich functionality, a full application suite and best-in-class customization capabilities.

The Accounting Software Implementation Specialist is responsible to work with our customers, recommending best-practices software utilization and implementation.  Key responsibilities include delivering application training, and managing customer go-lives from project management, data conversion, implementation, training, and user guidance, through to post-implementation support.

Your training presentation style inspires people to want to learn more.  You offer a strong understanding of technology and a pride in facilitating the learning process.  You are flexible, very self-motivated and thrive in a fast-paced team environment.  You must be willing to travel extensively and possess a valid passport.

It is critical that you have a minimum of 2 years accounting and business experience, with an accounting or finance degree preferred.  Please do not apply if you do not meet this requirement. 

Areas of responsibility include but are not limited to:

• -Troubleshoot and research customer software issues
• -Train new customers to use Explorer’s construction software solutions
• -Provide consulting services and needs analysis for the planning, conversion and implementation process for our customers, along with recommending best-practice utilization of the various applications
• -Provide product and business knowledge to support customers and ensure successful implementations
• -Deliver application training workshops at our annual user conference
• -Maintain subject matter expertise in the various software modules and assist our technical support group when subject matter expertise is needed
• -Assess current skills and knowledge gaps for existing customers and implement training programs to address those gaps 

Qualifications and Experience:

• -CRITICAL: Minimum 2 years accounting and business experience, with an accounting or finance degree preferred
• -Construction industry knowledge
• -Significant experience in implementing or working with Canadian payroll. Experience in union reporting and/or US payroll are additional assets.
• -Professional and confident in appearance and presentation
• -Excellent verbal and written communication skills, including ability to effectively communicate customers
• -Must be a disciplined “self-starter” and operate without daily supervision
• -Good organizational and planning skills
• -Excellent computer proficiency (MS Office – Word, Excel, PowerPoint, Project, Teams and Outlook). SQL and XML experience an asset.
• -Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exceptional customer service
• -Must be willing to travel 50-75% of the time
• -Fluency in French or Spanish is an asset

Location:

Explorer Software Group is primarily a virtual company.  Our unique virtual office model has many benefits, both for our employees and for the environment:

• -Employees are supplied with the most current tools to ensure they can perform effectively
• -Explorer provides laptops, headphones, and other hardware required for the position.
• -Explorer provides access to a VOIP communication system.
• -Explorer pays for high-speed Internet access
• -Time is not spent in commuting to an office, giving employees more time to spend at home
• -Explorer’s virtual office promotes a cleaner environmental footprint, by reducing car emission and gas consumption.

Compensation:

This is a full-time salaried position and qualifies for Explorer’s standard benefit plan.  Starting salary is dependent upon qualification and experience.

To Apply:

Please e-mail cover letter and resume in Microsoft Word, with position title in subject line to:  opportunities@explorer-software.com