Support
Who to Call : Incident Tracking : UpdateNow!

When You Invest in Explorer Enterprise Solution for Construction, You are Buying More Than Just Software

Who To Call

When you invest in Explorer Enterprise Solution for Construction, you are buying more than software. You're also buying us. Our time, our experience. Many software companies job-out the chores of helping users figuring out problems. Not so with Explorer. When you call Explorer Technical Support, you are connecting directly into a group of people with years of heavy equipment management and construction experience - the people who wrote Explorer Enterprise Solution.

WHO TO CALL

Explorer       (604) 638-8753 or toll free (800) 665-8966 or email tech@explorer-software.com
Conac          (604) 638-8754 or toll free (800) 663-2338 or email support@explorer-software.com
Versyss        (604) 638-8755 or toll free (800) 486-4510 or email esupport@explorer-software.com
Ferrell          (604) 638-8756 or toll free (800) 517-3912 or email help@explorer-software.com
TSC Trueline  (604) 638-8757 or toll free (800) 790-1009 or email ehelp@explorer-software.com


(604) 638-8767 or toll free (800) 386-1176 Conference Bridge
(604) 638-0163 or toll free (800) 801-3446 Fax

Incident Tracking System Online

Learn more about our Incident Tracking system
Just as you are able to track packages with Fedex, you can now track your work orders with Explorer's Incident Tracking System.

updateNOW!
Explorer's updateNOW! automatically downloads software updates to keep Explorer Enterprise Solution up-to-date.

Incident Tracking

The Explorer Incident Tracking System was developed by Explorer specifically to meet the needs of our Customers and Support Team. Wherever you are in the world you can set up a work order with the knowledge that it will be dealt with promptly. When a new work order is posted we see it instantly for quick retrieval and resolution. It is like having one of our team, in your office or out in the field, as part of your own staff. With Explorer Incident Tracking you can now access our support team in a variety of ways, quickly, efficiently, 24/7. Click the links below for more detail on how this system works.

Explorer Enterprise Solution Help Menu or Error Message Voice Mail Email Fax ICQ Telephone WAP (Web enabled cellphone)

Confirmation Completion Scorecard

Update NOW!

updateNOW! automatically downloads fixes, updates, and enhancements to Explorer Enterprise Solution. updateNOW! scans your system to see what you have installed and creates a list of files to download straight from the Web to your server. This system check assures that you will get the most up-to-date and accurate versions of everything available from Explorer’s site. Plus, you won't waste time downloading programs that have already been installed.

When You Invest in Explorer Enterprise Solution for Construction, You are Buying More Than Just Software

Who to Call : Incident Tracking : UpdateNow!