Service Management

Shafers Service Systems Integration

Explorer’s Shafers Service Systems is everything you need to manage your service business. Service contractors must have the management tools necessary to keep their company profitable. With the cost of work force labor continually on the rise, it is crucial to have analytical tools and security measures in place for monitoring each and every job minute-by-minute, rather than month-by-month.

Our Shafers integration brings together the best of both worlds – allowing users to take advantage of Shafers’ state-of-the-art Service Dispatching functions, while utilizing Eclipse’s robust back office accounting and construction management core. Eclipse functions as the core back-office accounting system, while Shafers works as an auxiliary module, providing additional features and functionality to effectively manage your service business.

Dispatch

Shafers Dispatch can handle all of your dispatching needs, allowing you to track and control jobs effectively. Easily dispatch your technicians simply by dragging and dropping an incoming service call onto the technician’s job queue.  The graphical interface displays all of your technicians, the calls that have been assigned to them and any unassigned calls, in a heads up display.

Mobile Office

Shafers Mobile Office gives your Field Service Technicians access to the information they need to get the job done – including inventory, customer history and purchase orders.  Get paid faster.  Technicians can create invoices, collect, and apply payments, and instant message with the back office.  All of these features and more from a Mobile unit installed in the truck – truly a mobile office solution.

Maintenance Agreements

Shafers Maintenance Agreements simplifies the process of creating, maintaining and renewing your customer’s maintenance agreements.  Features include scheduling visits, posting calls to dispatch, creating renewal campaigns and sending renewal letters or promo invoices, and the ability to process incremental billing.